KLIXYA LLC — FishySticky Refund Policy
This Refund Policy (hereinafter referred to as the "Policy") outlines the terms for refunds regarding digital goods and services purchased through the FishySticky mobile application.
1. General Principles
FishySticky is a free mobile application that provides core functionality. Users can use basic functions such as photo taking, sticker creation, log recording, and browsing without paying. This Policy applies only to any in-app paid content purchased through official channels such as the Google Play Store (e.g., but not limited to: premium sticker packs, feature unlocks, or subscription services).
2. Digital Content Refund Policy
Since all paid content offered by FishySticky is a digital good and is delivered to your account or device immediately upon purchase, therefore:
- All purchases are considered final sales, and we do not offer refunds, exchanges, or partial refunds unless otherwise mandated by applicable law (such as the consumer protection laws of your jurisdiction).
- This policy applies to all types of in-app purchases, including single purchases and subscriptions (unless expressly stated in the subscription terms).
3. Your Legal Rights
This policy does not affect any non-excluded legal rights you have as a consumer under applicable laws in your country or region. If local law mandates refunds, such law shall prevail.
4. Purchases by Minors
If you are a minor user, you should ensure that you have obtained the explicit consent of your parent or legal guardian before making any paid transactions. KLIXYA is not liable for refunds arising from purchases made without parental/guardian consent.
5. Technical Issues and Remedies
If you are unable to enjoy your purchased item due to a technical glitch (e.g., content not being successfully unlocked after purchase), our priority is to resolve the technical issue. Please report the problem first using the contact information below. We will do our best to investigate and resolve the issue within 30 days. If the problem cannot be resolved, we may offer reasonable remedies (such as resending the item) on a case-by-case basis, but this does not constitute a refund obligation.
6. Policy Changes
KLIXYA reserves the right to update or modify this refund policy at any time. Any significant changes will be announced within this app or through the official website. We recommend that you review this policy periodically.
7. Contact Us
If you have any questions about your purchase or this refund policy, please contact us using the following methods:
Email: garrett.goodall@klixyallc.com
Mailing Address: 18511 E AVE HAMPDEN, AURORA, CO 80013 NUM 210